Our Zebra OneCare Support and Service goes above and beyond the manufacturer’s warranty to cover it all, including normal wear and tear and accidental damage.

Technology is Complex. Maintenance Doesn’t Have to Be.

You depend on your devices and software applications to run your business. When they’re down, so are your workflows. You don’t have time for unexpected surprises that halt your operations. You need a plan to protect against failures and prevent frustrations. Keep it simple and certain with Zebra OneCare maintenance plans.

Trusted Service and Ongoing Support from the Source

Accidents happen, especially in tough business environments. Don’t let that halt your operations. Stay a step ahead of the unexpected with troubleshooting and support from the team that knows your devices best and stands behind their technology 100%. Maximize your coverage and get certified repairs with authorized parts, along with security patches and firmware and software updates.

Hassle-Free Repairs and Support Your Way

Get the support you need, when and how you need it. Take advantage of self-service diagnostic tools or submit requests quickly and easily online. Tap into Zebra’s digital support community for common questions or give us a call to connect with a live agent. Trust Zebra to focus on your business-critical devices, so you can focus on your operational outcomes.

Peace-of-Mind Plans that Flex to Fit Your Business

Choose the plan that’s right for your business goals and budget. Far from one-size-fits all, Zebra OneCare plans offer everything from Essential coverage to elevated Select support, and even Specialized plans for targeted protection. Pick your plan based on your device type or portfolio, contract length, coverage level and repair turnaround time. It’s pain free with our simple subscription model.

Explore Zebra OneCare Maintenance Plans

Never one-size-fits-all, choose the “right-for-you” plan that’s tailored to your exact needs and business urgency. Delivering much more than backup warranty and repair, our comprehensive plans add years of ongoing enhancements to protect your technology and your investment.

ZEBRA ONECARE™ ESSENTIAL – Core Assurance

Gain peace of mind when your day-to-day device needs are covered to keep your fleet up and running. Get comprehensive protection, including phone support, three-day repair turnarounds, software and security updates, and cloud-based visibility into repair reports and more with VisibilityIQ™ OneCare™.

Download Zebra Onecare Essential and Select Maintenance Plan Fact Sheet (364 KB)

ZEBRA ONECARE™ SELECT – Maximum Protection

Access around-the-clock support with the Zebra OneCare Select plan. Build on the benefits of the Essential plan, PLUS 24/7 live-agent telephone support and next-business-day, ‘like new’ device replacement pre-loaded with your settings, software, apps and OS, and LifeGuard versions.

Download Zebra Onecare Essential and Select Maintenance Plan Fact Sheet (364 KB)

ZEBRA ONECARE™ SPECIAL VALUE (SV) – Right-Priced Protection

Protect your value-tier printers and mobile devices with our specialized plan including technical and software support, five-day repair turnarounds and optional accidental damage coverage. Plus, mobile computer users will get access to our cloud-based VisibilityIQ OneCare tool.

Download Zebra Onecare Special Value (SV) Maintenance Plan Fact Sheet (262 KB)

ZEBRA ONECARE™ TECHNICAL AND SOFTWARE SUPPORT -Standalone Technical and Software Support

Protect your data and get support when needed, even without a repair support plan. Access expert technical support and Zebra-exclusive security patches and software updates, including LifeGuard™. This plan also provides support for software applications, both OEM and third-party.

Zebra Onecare TSS Maintenance Plan Fact Sheet (220 KB)

ZEBRA ONECARE™ ON-SITE SUPPORT – Certified On-Site Technician

When you can’t send your devices to a Zebra Service Center for repair or service, we’ll send a Zebra-trained and certified technician to you for one-on-one, personalized attention.

* An ideal option for devices that are too vital, large or cumbersome to ship, choose 1- or 2-business day options.

Zebra Onecare On-Site Maintenance Plan Fact Sheet (847 KB)

Source: https://www.zebra.com/