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Honeywell Device Cleaning and Disinfecting Guide for Desktop Printers

Millions of workers around the world use Honeywell mobile computers, scanners, printers, and accessories in a myriad of environments and workflows associated with warehousing/DCs, retail, transportation & logistics, direct store delivery, healthcare, and more. Many of these devices are shared from one shift to the next among workers. It is highly recommended that organizations adopt protocols and procedures for routine cleaning and disinfecting devices for employee health and safety.

Honeywell has developed the following series:

  1. Honeywell Device Cleaning and Disinfecting Guide for Mobile Computers
  2. Honeywell Device Cleaning and Disinfecting Guide for Scanners
  3. Honeywell Device Cleaning and Disinfecting Guide for Desktop Printers
  4. Honeywell Device Cleaning and Disinfecting Guide for Mobile Printers
  5. Honeywell Device Cleaning and Disinfecting Guide for Industrial Printers

This guide will provide answers to questions about how to safely clean your Honeywell desktop printer.

Desktop Printer (non-healthcare grade)

The following instructions are approved for cleaning the hard, nonporous surfaces of the Honeywell non-healthcare grade desktop printer. Check the user guide of your desktop printer for cleaning details about your specific model.

How should I clean a Honeywell Desktop Printers (non-healthcare models)?

Always follow your organization’s hygiene or infection-control protocols and the instructions for use provided by the disinfectant manufacturer.

Cleaning Exterior of the Printer

  1. Use a pre-moistened disinfectant wipe, or if using a liquid solution, apply the approved cleaning solution to a sterile cloth. Wring out any excess liquid.
  2. Gently wipe all surfaces of the Honeywell printer with the moistened cloth.
    • Wipe the front, back, sides.
    • Do not apply liquid directly to the printer.
    • Do not allow excess liquid to pool on the device.
  3. Use a cotton-tipped applicator to reach the tight or inaccessible areas.

Cleaning the Printhead
Clean the printhead on a regular basis to extend the life of the printhead and maintain print quality. You should clean the printhead each time your place media. Follow this procedure to clean the printhead using the cleaning card. The printer ships with a cleaning card, but you can contact your local Honeywell representative to order additional cleaning cards. If you need to clean additional residue from the platen roller or tear bar use a cotton swab moistened with 70% isopropyl alcohol.

  1. Turn off the printer and disconnect the printer from power.
  2. Open the printer, open the print mechanism, and remove the media and ribbon (if installed).
  3. Insert most of the cleaning card under the printhead and then lower the printhead.
  4. Pull out the cleaning card and raise the printhead.
  5. Wait approximately 30 seconds to allow the cleaning solution to dissolve the residue.
  6. Print a test label to check for print quality.
  7. Repeat steps 3 through 5 if necessary.
  8. If necessary, clean residue from the platen roller or tear bar with a cotton swap moistened with isopropyl alcohol.
    1. Inspect the platen roller or tear bar to make sure you remove any material left from the cotton-tipped swab.
  9. After the parts are dry, replace the media (and ribbon).
  10. Close the media cover, reconnect power, and turn on the printer.

Cleaning the Platen Roller
Follow this procedure to remove, clean and replace the platen roller as part of the standard maintenance for the printer. You should check the platen roller for debris each time you load media and clean it if dirty.

  1. Turn the printer off and disconnect the power cord.
  2. Press in the cover latches on both sides of the printer and open the cover.
  3. Press in on the top of both locking tabs to open the print and ribbon mechanism.
  4. Remove installed media (and ribbon).
  5. Pry up on the end of the platen roller near the gear.
  6. Pull up the platen roller to remove it from the printer.
  7. Remove any adhesive residue from the roller with a cotton swab moistened with isopropyl alcohol.
  8. Reverse steps 5 and 6 to install the roller.
  9. Lower the print and ribbon mechanism and press down on each side until the locking tabs snap into place.
  10. Close the cover.

Cleaning the Media Guides
The upper and lower media guides are transparent to allow light to pass between the two parts of the lapel gap and label mark sensors. Keep these surfaces free from dust, stuck labels, and adhesive residue.

  1. Turn off the printer and disconnect the printer from power.
  2. Open the media cover.
  3. Remove the media and ribbon (if installed).
  4. Insert a cleaning card or a soft cloth soaked in isopropyl alcohol between the two media guides to clean them.
  5. Wait approximately 30 seconds to allow the cleaning solution to dissolve the residue.
  6. After the parts are dry, replace the media (and ribbon).
  7. Close the media cover, reconnect power and turn on the printer.

Warnings/Precautions. Honeywell provides the following warning and precautions when cleaning Honeywell non-healthcare devices.

  1. Do not use bleach.
  2. Never spray the printer with water. Protect it from water when cleaning the premises.
  3. To avoid possible personal injury or damage to the printer, never insert any pointed or sharp object to the printer.
  4. Never use sharp tools for removing stuck labels. The printhead and rollers are delicate.
  5. Avoid pooling the cleaning solution on any part of the product to prevent moisture from entering any opening such as ports.
  6. Isopropyl alcohol is a highly flammable, moderately toxic, and mildly irritating substance.
  7. Follow all cleaning solution manufacturers’ instructions for use including all warnings and precautions.
  8. Bleach is corrosive to connectors and epoxy and can only be used on the Honeywell Healthcare product line.

What are the approved cleaning solutions that can be used on Honeywell non-healthcare grade devices?

Honeywell Engineering has performed testing to show that various disinfectants should not harm the printer when used properly. Check your user manual for list of approved cleaners. We advise customers to consult the disinfectant solution’s manufacturer labeling for specific information regarding its efficacy against specific infectious pathogens.

Honeywell supports the CDC guidance to use 70% isopropyl alcohol solution or wipe to disinfect surfaces. Gently wipe the hard, nonporous surfaces of your Honeywell product. Don’t use bleach. Avoid getting moisture in any opening, and don’t submerge your Honeywell product in any cleaning agents. Don’t use on fabric or leather surfaces.

The use of the 70% isopropyl alcohol solution is approved for short-term use to address current health care concerns and should not expect any significant impact to material.

How can I find Honeywell product user guides to review cleaning instructions?

We encourage you to consult your Honeywell product user guide for your specific cleaning directions.

How to find your Honeywell product user guide. The following is the instruction on how to find your Honeywell product user guide.

  1. Go to This is the homepage for “HONEYWELL SAFETY AND PRODUCTIVITY SOLUTIONS”.
  2. At the top righthand side of the page, locate the SEARCH box.
  3. Place the name of your product in the search box window along with the words “user guide”. Examples of search terms would be:
    • CT40 User Guide
    • Xenon 1950g User Guide
    • PX940 User Guide
    • RP4 User Guide
    • PC43 User Guide
  4. Once you have entered the words, click return. You will be brought to the Honeywell website location where you can find the desired document.
  5. Find your user guide and click to open. This will open a PDF version of the product user guide.
  6. Once your user guide is open, you can search the index for cleaning your device or do a document search on the term “clean” or “cleaning.

Example of Honeywell Product User Guides. The following are examples of different product user guides and their cleaning instructions.

What devices are considered part of the Honeywell non-healthcare solutions?

The following are the devices approved for the Honeywell non-healthcare cleaning instructions.


For more information

Honeywell Productivity Products
9680 Old Bailes Road
Fort Mill, SC 29707

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Copyright © 2020 Honeywell International Inc. All rights reserved.

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