8 Hour Response with 8 Hour Fix

Description

This service is available for remote areas of the UK and Ireland and is suited to mission critical Auto ID equipment.

• Call is logged at 10am (day 1)
• Engineer visits site at 10am (day 2)
• Unit is fixed by 10am (day 3)

The contract includes:-

• Guaranteed Response Times and Best Endeavour Fix at market leading performance levels
• Quality Repairs performed by Manufacturer trained engineers
• All inclusive Parts and Labour (excluding the supply and fitting of printheads)
• Unlimited Telephone Technical Support, customers can call and speak with an engineer at any time during the contract period for assistance
• Loan Equipment on common/large volume equipment is available when repairs are needed in our workshop
• Call Statistics are available on request to monitor service level performance