This service is available across the UK and Ireland and is suited to mission critical Auto ID equipment.

  • Call is logged at 10am (day 0) and an RMA is supplied for the unit to be returned to the workshop
  • Unit arrives at workshop (day 1)
  • Unit is assessed (day 1)
  • Unit is fixed and shipped to site by day 3

The contract includes:-

  • Guaranteed Fix Times at market leading performance levels
  • Quality Repairs performed by Manufacturer trained engineers
  • All inclusive Parts and Labour (excluding the supply and fitting of printheads)
  • Unlimited Telephone Technical Support, customers can call and speak with an engineer at any time during the contract period for assistance
  • Call Statistics are available on request to monitor service level performance

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