Return to Base with 3 Day Fix

Description

This service is available across the UK and Ireland and is suited to mission critical Auto ID equipment.

• Call is logged at 10am (day 0) and an RMA is supplied for the unit to be returned to the workshop
• Unit arrives at workshop (day 1)
• Unit is assessed (day 1)
• Unit is fixed and shipped to site by day 3

The contract includes:-

• Guaranteed Fix Times at market leading performance levels
• Quality Repairs performed by Manufacturer trained engineers
• All inclusive Parts and Labour (excluding the supply and fitting of printheads)
• Unlimited Telephone Technical Support, customers can call and speak with an engineer at any time during the contract period for assistance
• Call Statistics are available on request to monitor service level performance